Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

Full or partial refunds may be are granted if any item is defective, not in its advertised condition, damaged or missing parts for reasons due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund, please contact us at cs@essencering.com.

Exchanges (if applicable)                                                                                   

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@essencering.com and send your item to: 1459 E Ridge St, Washington UT 84780, United States

Shipping 

To return your product, you should mail your product to: 1459 E Ridge St, Washington UT 84780, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.